FAQ

Ordering and Payment

How long does shipping take, and when will my order arrive?
If you place your order by 12 noon, we will ship it on the same
day. Delivery usually takes 1–2 days, depending on the shipping method. You will receive a 
shipping confirmation with a tracking number as soon as your package is on its way.

How can I track my order?
After shipping, you will receive an email with your tracking number, which you can use to
track the status of your package at any time with the shipping carrier.

Can I change or cancel my order?
As long as your order has not yet been shipped, you can request changes
or a cancellation from our customer service. Unfortunately, this is no longer possible after shipping.

Risk-free shopping – how do returns work?
We want you to be completely satisfied with your purchase. That is why
you can return your order worry-free within 14 days. 
After receiving and inspecting your return, we will refund the purchase price in accordance with our return policy. You are responsible for the return shipping costs.

How can I redeem a discount code?
Redeeming your discount code is very simple: Add the desired
items to your cart. In the cart, you will find a field to "Enter discount code". Enter your code there and confirm. The discount will be immediately
deducted from the total amount. Please note that discount codes can only be used once per
order and cannot be combined with other promotions.